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Legal

Refund Policy

Last updated · 1 January 2026
If something isn't right with your order, we're here to make it right. Below are the timelines and conditions for returns and refunds.

1. Refund Timeline at a Glance

7
Days to Return
From date of delivery to raise a return request.
3–5
Pickup Days
Our courier collects the item from your address.
5–7
Refund Days
From quality check to refund credited.

2. Eligibility for Return

You may request a return within 7 days from the date of delivery, provided:

  • Item is unused, unwashed, and free of any odour or stain.
  • All original tags and labels are intact.
  • Original packaging (polybag, invoice) is included.
  • Item is not from the categories listed in section 5 below.

3. How to Initiate a Return

  1. Email contact@exorigcouture.com with your order number, item details, and reason for return within 7 days of delivery.
  2. Our team will review and confirm pickup within 24–48 hours.
  3. Reverse pickup is scheduled (3–5 business days depending on pincode).
  4. Once received, the item undergoes a quality check at our warehouse.
  5. On successful QC, refund is initiated within 5–7 business days to the original payment method.

4. Refund Method & Timeline

  • UPI / Prepaid orders: Refunded to the original payment source within 5–7 business days from QC clearance.
  • Cash on Delivery orders: Refund issued via UPI/Bank transfer to an account you provide. Allow 5–7 business days post QC.
  • Original shipping fees (if any) and the COD handling fee of ₹49 are non-refundable unless the return is due to our error.

5. Non-Returnable Items

  • Innerwear, intimate wear, and accessories for hygiene reasons.
  • Items marked "Final Sale" or "Non-returnable" on the product page.
  • Customised or made-to-measure pieces.
  • Items damaged through use, washing, or improper handling.

6. Damaged, Defective, or Wrong Items

If you receive a damaged, defective, or wrong item, please email photographs within 48 hours of delivery to contact@exorigcouture.com. We will arrange free replacement or full refund (including shipping fees) without quality check disputes.

7. Exchanges

We offer size exchanges where stock is available, free of cost, within 7 days of delivery. Email us with the order number and required size. If the requested size is unavailable, we'll process it as a return with full refund instead.

8. Order Cancellation

For cancellation terms (before shipment), please refer to our Cancellation Policy.

9. Grievance & Escalation

If you're not satisfied with the resolution provided by our customer care, you can escalate to our Grievance Officer per the IT Rules, 2021:

Rohit
Email: grievance@exorigcouture.com
Phone: +91 74006 41514
Response within 30 days.

10. Governing Law

This policy is governed by Indian law. Disputes shall be subject to the exclusive jurisdiction of courts at Indore, Madhya Pradesh.