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Legal

Privacy Policy

Last updated · 1 January 2026
Exorig Private Limited ("Exorig Couture", "we", "our") respects your privacy and is committed to protecting your personal data. This policy explains what we collect, why, and how we keep it safe.

1. Who We Are

This website (exorigcouture.com) is operated by Exorig Private Limited, registered office at Second Floor, Office No. 220 B, Bansi Trade Center, Race Course Road, 581/5 M G Road, Indore, Madhya Pradesh 452001, India. GSTIN: 23AAHCE3922B1Z8.

2. Information We Collect

Personal data you provide

  • Identity & contact: name, email address, phone number, billing and shipping address.
  • Order data: products purchased, order value, payment method, transaction reference.
  • Communications: messages you send via our contact form, email, or chat.

Data collected automatically

  • Device & usage: IP address, browser type, device type, pages visited, time spent.
  • Cookies: session cookies for cart and login, analytics cookies (Google Analytics) for aggregate traffic understanding.

We do not store any card numbers, CVV, or bank credentials on our servers. All payments are processed through PCI-compliant payment partners.

3. How We Use Your Data

  • Process and fulfil your orders, including shipping and delivery.
  • Send order updates, shipping notifications, and receipts.
  • Respond to customer support queries.
  • Send marketing emails (only if you've subscribed — you can unsubscribe anytime).
  • Improve our website, products, and service quality.
  • Comply with applicable laws including the Digital Personal Data Protection Act, 2023 (DPDP), Information Technology Act 2000, and Indian e-commerce regulations.

4. Legal Basis (DPDP Act, 2023)

We process your data under one or more of the following lawful bases:

  • Consent — you've actively opted in (e.g. newsletter subscription).
  • Contractual necessity — to fulfil your order.
  • Legitimate use — fraud prevention, security, and core service operations.
  • Legal obligation — to comply with Indian tax and e-commerce law.

5. Data Sharing

We share data only with parties strictly necessary to fulfil your order:

  • Payment processors — to securely settle UPI transactions.
  • Logistics partners — to deliver your order.
  • Email/SMS service providers — to send transactional updates.
  • Analytics tools — Google Analytics 4 (aggregate, anonymised).
  • Legal authorities — only when required by valid legal process.

We never sell or rent your personal data to third parties.

6. Data Retention

We retain personal data only as long as needed for the purposes outlined above, or as required by tax and accounting law (typically 7 years for invoice records). Inactive marketing data is purged after 24 months.

7. Your Rights (Data Principal Rights)

Under the DPDP Act, you have the right to:

  • Access the personal data we hold about you.
  • Correct or update inaccurate data.
  • Request erasure of your data (subject to legal retention requirements).
  • Withdraw consent at any time for activities based on consent.
  • Lodge a grievance with our Grievance Officer.

To exercise any of these rights, email grievance@exorigcouture.com.

8. Security

We employ industry-standard safeguards: HTTPS/SSL across the site, encrypted database storage, restricted internal access, and regular security reviews. Despite best efforts, no transmission over the internet is 100% secure; you acknowledge this when using our service.

9. Cookies

We use essential cookies (for cart, login, and security) and analytics cookies (Google Analytics) to understand site usage. You can disable cookies in your browser, but parts of the site may not function correctly.

10. Children

Our service is not directed at individuals under 18. We do not knowingly collect personal data from minors. If we discover such collection, we will delete the data immediately.

11. Changes to This Policy

We may update this policy from time to time. Material changes will be highlighted at the top of this page. Continued use of the site after changes constitutes acceptance.

12. Grievance Officer (IT Rules, 2021)

For privacy concerns or complaints, contact:

Rohit
Grievance Officer, Exorig Private Limited
Email: grievance@exorigcouture.com
Phone: +91 74006 41514
Response time: within 30 days of receipt.

13. Governing Law

This policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Indore, Madhya Pradesh.