Shipping & Delivery
1. Shipping Charges
| Order Value | Shipping Fee |
|---|---|
| Above ₹999 | Free |
| Below ₹999 | ₹99 (Standard) |
| Cash on Delivery (any value) | +₹49 handling fee |
2. Delivery Timelines
| Region | Estimated Delivery |
|---|---|
| Metro cities (Delhi, Mumbai, Bangalore, Hyderabad, Chennai, Kolkata, Pune) | 5–7 business days |
| Tier 1 & Tier 2 cities | 6–8 business days |
| Other locations | 7–10 business days |
| Remote areas & North-East | 10–14 business days |
Order processing: Orders are dispatched within 1–2 business days of confirmation. Orders placed on Sundays and public holidays are processed the next business day.
3. Pincode Serviceability
We currently ship to all serviceable pincodes across India via our courier partners. To check availability, you can enter your pincode at checkout. If your pincode isn't serviceable, please write to contact@exorigcouture.com — in many cases we can arrange alternative delivery.
4. Order Tracking
Once your order ships, you will receive a tracking link via email and SMS. You can also track your order at any time from our Track Order page.
5. Delivery Attempts
- Our courier partners typically make three delivery attempts.
- Please ensure someone is available at the delivery address during business hours.
- If delivery fails on all attempts, the order is returned to us and a refund (minus shipping and COD charges) will be processed.
6. Cash on Delivery (COD)
- Available across serviceable pincodes in India.
- A handling fee of ₹49 applies to all COD orders.
- Please keep the exact order amount ready at the time of delivery.
- We reserve the right to cancel suspicious or repeated unsuccessful COD orders.
7. International Shipping
At present, we ship only within India. International shipping will be enabled in due course. Please write to us if you have a specific international request.
8. Damaged Packages
If your package arrives visibly damaged, please do not accept delivery and inform our customer care immediately at contact@exorigcouture.com. If you've already received it, send photos within 48 hours and we'll arrange replacement or refund.
9. Address Accuracy
Please ensure your shipping address is complete and accurate at checkout. Orders returned undelivered due to incorrect or incomplete addresses will be re-shipped at your cost, or refunded after deducting shipping and handling charges.
10. Force Majeure
Delivery timelines are estimates and may be affected by circumstances beyond our control — weather, civil unrest, courier disruptions, or government restrictions. We will keep you informed of any significant delays.
11. Questions
Write to contact@exorigcouture.com or call +91 74006 41514 (Mon–Sat, 10 AM – 7 PM IST).